Frequently Asked Questions

Jonak's order-taking system is fully automated. This means that when you place an order, it is submitted directly to our teams so that they can prepare it in real time with the aim of delivering it to you as quickly as possible. This is why it is technically impossible for us to modify an order after it has been placed.

So, if the order in question is no longer to your liking, we suggest you wait until we receive it before returning it. If the return conditions are met, we will then issue a refund, enabling you to place a new order.

If you only wish to add an item, we suggest you place a separate order.

We are sorry for the inconvenience and in order to help you place your order, we recommend that you first use another device or another browser to establish the cause of the problem. It may be a minor technical problem.

If the problem persists, we invite you to contact us via the contact form using the ‘Order’ theme and the ‘I can't place an order’ section. Indeed, your contribution helps us to improve the experience provided by our site.

We encourage you to provide the following information (using screenshots) so that we can determine the problem you are experiencing and help you as best we can:
Browser used
Device used
E-mail address associated with your customer account
Reference
Size of the model you wish to order

At this time, we do not have the technical capability to authorize exchanges on our website. So if you want to change your Jonak pair via the website, we invite you to return your shoes according to our return policy, in order to place a new order at a later date.

In fact, you can return your pair to a relay point or by post. Please note that if you return your pair of shoes to a Jonak boutique (outside the corner), you can leave directly with a new pair.

Please note that, in accordance with article L.121-21 of the French Consumer Code, customers have 14 days to exercise their right of withdrawal without having to justify their decision. This period begins on the day the order is received by the customer or a third party designated by the customer.

If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

For more information on our returns policy and how to make a return, please visit the following link.

If you have placed a Jonak order with several items, you may subsequently receive an e-mail telling you that your order has been delivered incomplete.

This may be due to various reasons:

- The pair not sent was checked before shipping and was not impeccable. In this case, we choose not to send you a pair that does not correspond to Jonak quality.
- Our stocks were not up to date, therefore we will not be able to deliver the pair as it is no longer in stock. N.B.: It may be that the pair is still available for sale but has been cancelled on your side, as stocks take a little time to synchronize.

In both cases, you will be immediately reimbursed for the undelivered pair.

Our Jonak teams check the items sent to you several times to ensure that the references sent correspond to those ordered. If an error does occur, simply return the product to us and you will be immediately reimbursed for the cost of the pair and the return postage. Please accept our apologies and contact our customer service department.
 
To do so, please fill in the contact form, specifying the product concerned (reference number of the product ordered) as well as those you received instead (reference number on the packaging of the product received) in the description of your request.
 
From a technical point of view, we will refund you for the wrong item and invite you to reorder the correct product.
We would also be grateful if you could let us know if you refused the parcel from the carrier because of this non-conformity on delivery.
Finally, you have 5 working days from the date of receipt of your order to inform us of any problem with the conformity of the products received.

You may have received a pair that is not perfect because it came from a shop and has already been tried on. This can affect the perfection of the item (dirty soles, crumpled tissue paper, etc.) but these pairs are not considered ‘faulty’. However, if this bothers you, you can of course return the item to us and we will refund you so that you can re-order the pair you want.

If you feel that your pair of Jonak shoes has been sent to you in a damaged condition or has been damaged during delivery, please contact our customer service department by clicking on the link on our contact form.

Please send us photos of the problem so that we can offer you the most suitable solution.

As quality and trust are key words at Jonak, we will certainly find a solution together.

Today's Internet is full of fraudulent sites that the retail world has to contend with. In order to combat the growing number of fraudulent sites, we have compiled a list of things to check that are specific to Jonak, but also apply to other official sites:

- First of all, take the time to check the route you have taken to the payment page. In the vast majority of cases, scammers use ads on social networks such as Facebook or Instagram to redirect you to these fraudulent sites. Thanks to their appearance, which is copied from our official site, you can easily be fooled. To counter this, you can check the authenticity of the social network behind the ad beforehand. If Jonak is the originator, the account will display a certification sticker.

- One of the first things to check is the URL, the endings of which can only correspond to Jonak.fr or Jonak-paris.com. This means that all URLs with frills such as Jonak-outlet.com or Jonaksoldes.fr are not trusted sites.

- When browsing the site, and particularly when paying, check for the padlock at the beginning of the URL. This indicates that you are on a secure connection.

- Also check that the site offers a number of secure payment methods. A site like Jonak is bound to offer several payment methods, including solutions such as Paypal and Apple Pay.

- Finally, be wary of unrealistic offers on social networks. If in doubt, go to the search engine of your choice, search for the name Jonak and click on the first site that comes up. If the URL is different from the one you intended to order from, then you are on a fraudulent site.

Our only official websites are: https://www.jonak.fr/, https://www.jonak-paris.com/ and https://jonak-paris.us/ 

For some years now, Jonak, like other companies in the trade, has been the target of malicious entities generating the appearance of fraudulent sites. These sites are visually similar to our official site and can be confusing when you come across them.

If you think you have ordered from a fraudulent site, we are very sorry for the inconvenience. Unfortunately, we have no control over the activities of other platforms and are totally powerless against these scams. This is why these fraudulent sites fall within the remit of the courts.

So, if you are a victim of Internet scams, we advise you to lodge a complaint via the police reporting and complaints platform (THESEE) available via the link below:

Online complaint for Internet scams (THESEE) | Ma Sécurité (interieur.gouv.fr)

Our only official websites are: https://www.jonak.fr/, https://www.jonak-paris.com/, https://jonak-paris.us/

We also invite you to check certain elements when you place your order to establish the authenticity of Jonak.

Please do not hesitate to contact us if you require any further assistance or support.

To track your delivery: Go to your shipment tracking email sent by Jonak or directly from your account on the site.

From your customer account :
1. Once you have logged into your customer account, go to ‘My account’,
2. Click on the ‘orders’ tab and all your orders will be displayed.
3. Click on ‘view order’ to access the shipment tracking system.

When you place an order, our warehouse gives the orders to the carrier the same day or the next day, depending on the time the order was placed. The carrier is then responsible for delivering the pair to you, and you can track the progress of your order via the carrier's link. Depending on the carrier chosen, delivery times may vary.

Therefore, if you notice that :
- delivery is taking longer than initially expected
- the tracking does not move / has not moved for several days
- the order has not been picked up by the carrier for 3 days

We invite you to initiate a request to our after-sales team via the contact form in the appropriate section, as this is abnormal.

At Jonak, the order-taking system is fully automated. This means that when you place an order, it is submitted directly to our teams so that they can prepare it in real time with the aim of delivering it to you as quickly as possible. This is why it is technically impossible for us to change the delivery address of an order once it has been placed.

If you have received an incomplete order, we encourage you to check your emails to see if we had informed you beforehand. If you have placed an order with several items, you may subsequently receive an email telling you that your order has been delivered incomplete.

This may be for various reasons:

- The pair not sent was checked before dispatch and was not impeccable. In this case, we have taken the decision not to send you a pair that does not correspond to Jonak quality.
- Our stocks were not up to date, therefore we will not be able to deliver the pair as it is no longer in stock. N.B.: It may be that the pair is still available for sale even though it has been cancelled on your side, as stocks take a little time to synchronise.

In both cases, you will be immediately reimbursed for the undelivered pair.

For logistical reasons, we are unable to offer you an online exchange. You will need to make a standard return, you can choose from:

- Return to a relay point (excluding care products)
- Return to a Jonak boutique (excluding corners)
- Return by post

Before initiating the enquiry procedure with the Relay store concerned, please ensure that you have visited the collection point indicated on the online tracking system. Due to the deactivation of certain Relais, it sometimes happens that your parcel is delivered to another Relais nearby. By clicking on the date of your order in the top left-hand corner in red on the online tracking page, you will see the details of your parcel's journey.

If your parcel has remained in the parcel centre for more than 14 days, it is also possible that the parcel has been returned to us after the time limit for keeping the parcel in your parcel centre has expired. In this case, your tracking system will indicate ‘Parcel returned to seller’. In this case, please complete the ‘My order has been returned to your warehouse’ form.

If these checks have already been carried out, please fill in the contact form in the appropriate section so that we can open an enquiry with the relay point. As all our parcels are delivered against a signature or a code, we will check that the delivery note has been signed in order to try to identify the person who received the parcel.

First of all, make sure that no member of your family, neighbour or caretaker has received the parcel for you. This is a frequent occurrence.
For your information, we have set up delivery procedures with our carriers to certify that the delivery has taken place. You will receive either a QRcode or a code from the chosen carrier. You can use these to collect your orders when you receive them. It is therefore quite simply impossible to have your order delivered without having provided the QRcode or code to the delivery person.
If you have been away for more than 10 days, it is also possible that the parcel has been returned to us after the retention period at your post office has expired. In this case, your tracking will say ‘Parcel returned to sender / Parcel not claimed’. In this case, please complete the ‘My order has been returned to your warehouse’ form.

If these checks have already been carried out, please fill in the contact form in the appropriate section so that we can open an investigation.

If you are waiting for your order, we advise you to refer to the tracking link received by e-mail when the carrier took charge. You can also go to your customer area on our website to find out more about the status of your order.
When you place your order, our warehouse hands it over to the carrier the same day or the next day, depending on the time the order was placed. The carrier is then responsible for delivering the pair to you, and you can track the progress of your order via the carrier's link. 
In addition, please bear in mind that we are subject to the inconvenience of current events (Olympic Games, strike actions, etc.).
 
However, if the problem persists, we invite you to use our contact form so that we can answer your questions.

To find details of costs by destination and by type of carrier when you order, please refer to our General Terms and Conditions page. We ask you to contribute to the cost of postage, but we try to cover most of it. What's more, above  $200, postage is free.

To find out more, please visit our ‘Order tracking’ page.

N.B : We deduct €1.95 from the total cost of your order to cover the cost of return postage.

At present, we do not have the technical capability to authorise exchanges on our website. Therefore, if you wish to exchange your Jonak shoes via the website, we invite you to return your shoes to us in accordance with our returns policy, in order to place a new order at a later date.

In fact, you can return your pair to a relay point or by post. Note that if you return your pair of shoes to a Jonak shop (outside the corner), you will be able to leave directly with a new pair.

Please note that, in accordance with the provisions of article L.121-21 of the French Consumer Code, customers have 14 days to exercise their right of withdrawal without having to give any reason. The period begins on the day the order is received by the customer or the third party designated by the customer.

If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

For more information on our returns policy and how to make returns, please visit the following link.

International deliveries are made by our partner Global-e. If you have any questions about your order, please log in to your customer account or click on this link.

If you cannot find the answer to your question, please contact us via the contact form using the appropriate section.

Refunds will be considered if the item is returned in a condition suitable for resale, i.e. unworn and in its original packaging, within 14 days of receipt. We will then process your refund within 15 days of receipt of your return package.
Please note that without a return slip, the warehouse will not be able to identify your order and process the refund.
If you are unable to print out your returns slip, please write the order number, the reference number of the returned product and the reason for the return on a separate sheet of paper. You can enclose this sheet directly in your parcel. This is the only way we can identify your return, otherwise no refund will be possible.
On receipt of the parcel, our quality department will assess the condition of the returned goods. No returns will be accepted and therefore no refund will be made if the returned product is worn, soiled, damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) in its perfectly intact original packaging.

If your return is refused, you will be informed by e-mail. For further information, please refer to our “Returns” page.

International deliveries are made by our partner Global-e. If you have any questions about your order, please log in to your customer account or click on this link.

If you wish to return an item purchased from our website in the United States, please be aware that you will be responsible for the return shipping cost. To make the process more convenient, we will provide you with a pre-paid return label, which costs $15. This amount will be deducted from your refund.

Please ensure that the item is returned in its original condition and follow the instructions provided with the return label. If you have any questions or need assistance, our customer service team is here to help.

If you cannot find the answer to your question, please contact us via the contact form using the appropriate section.

Purchase in a JONAK boutique:
For any problem concerning a purchase made in a Jonak boutique, we suggest you visit one of our Jonak boutiques to have it checked and examined by our sales staff. Our store managers and sales staff will be able to provide you with expert advice.
 
Department store purchases (Galeries Lafayette, BHV, Printemps, etc.):
For any problem concerning a purchase made in Jonak corners in department stores such as Galeries Lafayette, BHV and Printemps, we encourage you to contact their own after-sales departments. As retailers, only they have the information they need to help you.

When you buy a pair of Jonak shoes from a retailer, we have no computerized record of the purchase.

This is because we have sold the pair to the retailer in the first instance, who then has all the information they need, including claims. Since Jonak provides the necessary resources for retailers to handle claims to the level of the Jonak teams, it's up to them to take care of the claims and reimbursements. In practice, Jonak cannot refund a sale that we have not collected. In fact, we have no information about your bank details or other customer data that would enable us to refund you.

You have returned your order and are waiting for your refund: you can wait up to 15 days after receiving the refund e-mail informing you that the order has arrived safely.
However, during sales periods or other commercial operations, we apologize if this takes a few days longer.

If it takes longer, or if you are too worried, you can contact us via the contact form using the appropriate section.

You have returned your order and are waiting for your refund: you can wait up to 15 days after receiving the refund e-mail indicating that the order has arrived safely.

To reassure yourself, don't hesitate to consult the returns tracking page to take into account the date of arrival at the warehouse and the 15-day processing period for returns.

However, during sales periods or other commercial operations, we apologize if it takes a few days longer.

If it takes longer, or if your concern is too great, you can contact us via the contact form using the appropriate section.

To guarantee optimal transaction security, our site accepts all online payment methods, including credit cards, Paypal, Apple Pay and JONAK gift cards.

You can't order by phone, but you can pay online with complete confidence.

Our website also accepts payment by JONAK gift card, ensuring optimum transaction security.

If you would like to order a gift card:
We invite you to visit our “Gift card” page, which will help you make the right choice.

If you wish to consult the amount of a gift card:

To consult the amount of your gift card, go to the “Gift card” page and click on “I have received a gift card”. This will allow you to enter your gift card number and view the current amount on the card.

If you wish to use a gift card :

To use your gift card on our Jonak website, proceed with a classic order. When selecting the payment method, you can then choose “Gift card” and fill in the 13 digits of the card.
 

At Jonak, the promotional code is associated with a special operation. It is a one-time use code and cannot be combined with any other promotional code or with a sponsorship code. The code must be entered in the appropriate field when filling your shopping cart.

We advise you not to forget to log in to your account beforehand, as some codes only work from this connection for greater security. In addition, we strongly recommend that you finalize your order immediately after entering your code, to avoid any malfunctions that would cause you to lose the benefit of your code.

It is impossible for us to credit you the commercial advantage associated with a code after an order has been placed.

Consequently, we do not accept any claim for misuse or omission of a code.

At Jonak, promotional codes are created with a specific date and deadline; we are unable to modify them.
We therefore strongly advise you to pay close attention to the expiry date and to respect the time limits. Otherwise, you will not be able to take advantage of this promotional code.

If you are already a customer on our site, have filled your shopping basket and wish to place an order, you must identify yourself by entering your e-mail address and password.

If you have forgotten your password, you can obtain it by e-mail, on the login page, by clicking on the link ‘Forgot your password?

If you are not yet a customer on our site, you must first create a Jonak account. Please note that your new password will be case-sensitive. We also invite you to check the ‘spam’ box of your e-mail software/service; some Internet services may have inadvertently filtered the automatically generated e-mail sent to your address.

If you wish to change your password, log in to the ‘My Account’ area, go to ‘My personal information’ and enter your new password in the two fields provided.

If you are still having difficulty logging in, please contact our Customer Service department using the contact form in the appropriate section. It may happen that when you place an order, you enter the wrong e-mail address or an incorrect e-mail address; we will then be able to correct.

To ensure that you receive your order confirmation and dispatch e-mails, we systematically check the validity of your e-mail address when you create your customer account. We therefore recommend that you provide a valid e-mail address when you register.

An address may be considered “invalid” if the domain name (the part of your address after the “@”) is unrecognized, unreliable or incorrect. The part before the “@” may also be prohibited, as it is considered to carry a definite risk of the e-mail becoming spam.

You do not receive newsletters or other marketing content from Jonak:

1. In this case, you can check “yes” to “I would like to receive the best Jonak offers” when you log in to your account.
2. You can also go to your customer account in the “My newsletter preferences” section, re-enter your e-mail address and tick your preferences.
3. You can also ask customer service representatives to modify your preferences via your customer files on their application.
4. We also invite you to check the “spam” box of your e-mail software/service. Some Internet services may inadvertently filter the automatically generated e-mail sent to your address.
 
You are not receiving any e-mails about your order:

First of all, we invite you to check the “spam” box of your e-mail software/service. Some Internet services may inadvertently filter the automatically-generated e-mail sent to your address. Secondly, please check that you have provided us with the correct e-mail address when placing your order, by logging on to your customer area.

If the problem persists, please contact our Customer Service via the contact form in the appropriate section, providing us with the information we need to resolve the problem. When you place an order, it may happen that you enter the wrong e-mail address, or one that has been entered incorrectly. We will then be able to correct.

We are very sorry that you wish to unsubscribe. By doing so, you are opting out of our newsletters and special offers. To unsubscribe, please follow the steps below:
1. Log in to your account on our website using your e-mail address and password.
2. Go to the “My account” section
3. Click on “My newsletter preferences”.
4. Uncheck all options.

To begin with, a pair of leather shoes is a piece that needs to be cared for. Leather is a strong but fragile material. That's why we recommend keeping your shoes in a closed box, away from humidity, and taking good care of them. You can also use a shoe tree to keep your shoes in shape.
In addition, don't hesitate to take your shoes to the shoemaker for touch-ups. For example, you can resole them. Jonak offers a cobbler's service, which you can find here.
To care for, maintain and enhance your Jonak shoes, we recommend that you refer to the “care” texts provided in each product data sheet. Carefully written, they are specific to each model and will help you make your Jonak shoes last.
 
For suede and nubuck leathers:
As soon as you buy
Waterproof regularly to prevent stains and protect leather.
 
To care for them
Remove dust with a crepe suede brush
Loosen with a cleaning foam
Revive color with a spray conditioner
Waterproof to protect
 
For smooth and grain leathers:
As soon as you buy
Waterproof regularly to prevent stains and protect leather.
 
To care for them
Clean with a cleaning foam
Wax with wax shoe polish (if recoloring is desired) or colorless grease.
Use a horsehair circular dauber brush for application.
Shine with a horsehair shine brush.
Waterproof to protect.
 
For varnished, glazed, distressed or shiny leathers:
To care for them
Clean with a cleaning foam
Shine with a lanolin polish applied with a shine cloth.
 
For embossed leathers :
To care for them
Shine with a lanolin polish applied with a shine cloth
Waterproof to protect.
Caution: Do not use creams, as residues may become trapped in the material.
 
For metallic leathers :
As soon as you buy
Waterproof regularly to prevent stains and protect the leather.
 
For leathers with a patina:
As soon as you buy
Waterproof regularly to prevent stains and protect the leather.
 
To care for them
Remove dust with a soft, dry cloth.
Shine with a lanolin polish applied with a shine cloth
Waterproof to protect.
 
For textiles and canvas:
As soon as you buy
Waterproof regularly to prevent stains and protect the canvas.
 
To care for them
Clean with a cleaning foam
Leave to dry away from heat sources
Waterproof to protect

Choosing the perfect shoes can quickly become a tedious task, which is why we've made it a point to provide a size guide within each product sheet to simplify the process. In fact, we recommend that you refer to the “Size Guide” below the “SIZE” button.

However, some models may fit larger or smaller, depending on the width of the shoe. That's why we give you the shoe size in the product description.

Regarding heel height, we specify on the site an approximate height calculated from a size 37 model. Measured inside the heel to give the height felt in the arch of the foot and the rest of the body. Please note that there can be up to 2.5 cm difference in height between a size 37 and a size 41.

What's more, within the same size, there may be a 2 or 3 cm difference between the calculation on the inside of the heel and on the outside of the shoe. On the outside, we take into account the height of the sole, which is not felt at body level.

Each foot has its own specific characteristics, and we've taken it to heart to create models to suit as many people as possible. You'll also find information on footbeds on each product sheet, to help you make the most of your purchase.
 
For example, if a model fits small and narrow, we advise you to take a size larger than your usual shoe size.
If a model fits normally, we advise you to take your usual size.
If a model fits large, we advise you to take one size smaller than your usual size.
 
What's more, at Jonak, we've taken care to provide maximum support for your slender feet by developing insoles and half-insoles that bridge the gap between your feet and the edges of the shoe.
 
And to avoid chafing caused by the gap created by your slender feet, we recommend that you :
- Wear your shoes at home to get your feet used to them.
- Cream your feet with anti-friction creams to strengthen your skin.
- Soften leather with a shoe-softening spray to loosen the material.

Each foot has its own specific characteristics, and we've taken it to heart to create models to suit as many people as possible.
If you have a strong foot, we advise you to start by choosing soft materials such as supple leathers or velvets rather than patent materials.
You'll also find all the information you need about footwear on each product data sheet.
 
For example, if a model fits small and narrow, we advise you to take a size larger than your usual shoe size.
If a model fits normally, we advise you to take your usual size.
If a model fits large, we advise you to take one size smaller than your usual size.
 
What's more, at Jonak, we've thought about shaping shoes to suit strong feet, sometimes using the next size up.
 
Also, to avoid blisters created by leather that's too new, we advise you to :
- Wear your shoes at home to get your feet used to them.
- Cream your feet with anti-chafing creams to strengthen your skin.
- Soften the leather by spraying a softener on the shoes to loosen the material.

The blisters that can form on feet are unique to each individual. In fact, two feet react differently to the same pair of shoes. This may be due to where you rub your feet, or to your skin type. The thinner the skin, the more sensitive it is.

At Jonak, to prevent blisters, we provide you with information on sizes and footwear. You'll find this information in the “SIZE” button on every product sheet, as well as in the description, which has been carefully crafted to serve you best.

So, if a model fits small and narrow, we advise you to take one size above your usual size.
If a model fits normally, we advise you to take your usual size.
If a model fits large, we advise you to take one size smaller than your usual size.

Also, to avoid blisters caused by too recent leather, we recommend that you :
- Wear your shoes at home to get your feet used to them.
- Cream your feet with anti-chafing creams to strengthen your skin.
- Apply talcum powder to protect against rubbing.
- Soften leather with a shoe-softening spray to loosen the material.
- Wear your shoes with socks or stockings to keep the skin from becoming raw and soften the leather.

At Jonak, we aim to make our production and sales processes more environmentally friendly. To this end, we have developed an in-store shoemaking service from our Paris workshop.

We understand how precious shoes are, and our aim is to help you care for them and keep them in perfect condition. Staffed by expert shoe craftsmen, our workshop will work meticulously to restore your Jonak shoes to their former glory.

To take advantage of our shoe repair service, we invite you to visit one of our Paris boutiques, where you can drop off your pair of shoes. Our sales staff will be happy to take note of your needs to ensure that your shoes receive the appropriate care.

What's more, your shoes won't be missing too much from your closet, since we promise to return them to you within a week or so.

In this way, you'll be helping to reduce waste and adopt a more sustainable approach to the world of shoes.

Finally, for more information on the repairs offered by our shoe repair workshop, please visit the following link.

If the pair of shoes you wish to order is out of stock, we invite you to click on the “Notify me of availability” tab on the pair's product sheet. You'll then receive an e-mail informing you in advance when the pair is back in stock. For your information, we carry out regular restocking every two weeks or so.

However, if the “Notify me of availability” tab does not appear, this means that the pair will not be restocked.

If you want to know the availability of the Jonak pair you've spotted, you can go to its product sheet and click on your size. If the size appears transparently, the pair is out of stock.

If you would like to know whether your pair is available in-store, this time you can click on “STORE AVAILABILITY”. You can then enter your address in the search bar so that we can find the store nearest you. When the store is found, you'll be presented with stock information, with the words “AVAILABLE”, “LIMITED STOCK” or “NOT AVAILABLE”.

What's more, if stock is available in the store of your choice, you can place a CLICK&GO order. You then pay for the pair online, and can pick them up in-store.

Jonak shoes are mainly made in Europe, with particular attention paid to quality and production ethics. Here are a few details about where they are made:
1. Portugal: The majority of Jonak shoes are produced in Portugal, a country renowned for its expertise, offering a combination of traditional craftsmanship and modern technology.
2. Italy: Many Jonak shoes are also made in Italy, a country famous for its high-end fashion products and craftsmen skilled in making high-quality shoes.
3. Spain: Part of Jonak's production takes place in Spain, another important centre of the European shoe industry, renowned for its advanced manufacturing techniques and quality materials.

By maintaining a predominantly European production, Jonak can guarantee ethical working conditions and rigorous quality control, while minimising the carbon footprint associated with transport.

With the aim of offering transparent production, we have also set up a partnership with Trace For Good, which marks a significant step forward in our ethical and responsible approach.

The objectives of this partnership are clear:
1. Traceability and transparency
2. Reducing our carbon footprint
3. Raising awareness and education

In this way, you gain fluid access to information and confidence in the pair you buy.