We remind you that the return shipping costs remain at your charge or are deducted from the amount of your refund depending on the option chosen:
For returns of orders placed via Global-e (outside Eurozone), please click on this link.
Self-Postage:
You can make a return at your own expense by post, by returning the unsuitable items in their original packaging to the following address:
Entrepôt Logistique NC
Service Retour JONAK
17 rue du Noyer à La Malice,
95380 Louvres
France
We advise you to keep your proof of shipment so that you can track the progress of your return parcel.
Via DHL:
You can also make your return by printing the DHL prepaid label available on your portal. In this case, the return costs will be automatically deducted from the amount of your refund.
Return shipping:
- United States: 15$
- Rest of the world: price displayed on the returns portal after selecting the number of items to be returned.
You can then print your prepaid label and stick it on the outside of your parcel.
On receipt of the parcel, our quality department will assess the condition of the returned goods. No returns will be accepted and therefore no refunds will be made if the returned product is worn, soiled, damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) in its perfectly intact original packaging.
If your return is refused, you will be informed by e-mail.
Refunds:
Refunds will be considered if the item is returned in a condition suitable for resale, i.e. unworn and returned in its original packaging, within 14 days of receipt.
We will process your refund within 15 days of receipt of your return package.
Refunds are credited to the payment method used to place the order.
You will receive a confirmation e-mail once your refund has been processed.
